Returns & Refunds

How long do I have to return an item?

You can return items within 30 days from the delivery date. Returns requested after this period cannot be accepted.

Who pays for the return shipping?

Customers are responsible for the return shipping costs. However, if the item is damaged, defective, or incorrect, we will cover the return shipping costs.

Is there a restocking fee for returns?

No, we do not charge any restocking fee.

How long does it take to receive a refund?

Refunds are processed within 7 business days after receiving and approving the returned item(s).

How do I start a return?

To start the return process, please email us at support@bondigirls.com with your order number. Our team will provide you with detailed return instructions.

What are the conditions for returning an item?

Returned items must be:

• Unused, unworn, and unwashed

• Returned in their original packaging

• Complete with all original tags attached

Can I exchange an item?

Yes, you can exchange an item. To do so, contact support@bondigirls.com within 30 days of delivery.

The item must be unused, unworn, unwashed, returned in its original packaging, and have all original tags attached.

Once your exchange request is received, our support team will guide you through the process. Please note that the original item must be returned first, and once it has been received and inspected, your replacement item will be shipped.

Cancellations

Can I cancel my order?

If you wish to cancel an order, please contact us at support@bondigirls.com before the order has been dispatched.

Once dispatched, cancellations are no longer possible, and the standard return procedure must be followed after delivery.

Damaged or Incorrect Items

What if I receive a damaged or incorrect item?

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at support@bondigirls.com and include clear photos of the issue.

Once verified, we will arrange for the correct item or a suitable replacement to be sent at no additional cost.

Shipping & Delivery

What are your shipping times?

• Order Cut-Off Time: 6:00 PM (AEST)

• Processing Time: 2–3 business days (Monday to Friday)

• Package Transit Time: 4–9 business days (Monday to Friday)

• Total Delivery Time: 6–12 business days

Do you offer free shipping?

Yes. We offer free shipping on all orders across Australia.

What if my order is delayed?

If the maximum estimated delivery time has passed and your order still has not arrived, please allow up to 2 additional business days and check your tracking information.

If your package still has not arrived, please contact us at support@bondigirls.com and include your order number.

Payments

What payment methods do you accept?

We accept:

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay

• Shop Pay

• UnionPay

• Afterpay (if enabled on checkout)

Contact Information

Store Name: Bondi Girls

Company Name: GE Zorgt

Company Address:
Solidus 16
6661 TC Elst
The Netherlands

Company Number (KvK): 87386550

Phone: +31 6 13587863

Email: support@bondigirls.com